We typically reply within 24 hours

Let's talk.

Whether you're looking for a room, planning ahead from abroad, or partnering with us — we'd love to hear from you. Pick the channel that suits you best.

[email protected]

Best for booking inquiries, partnerships, or anything that needs a paper trail.

+1 (604) 555-1234

Fastest way to reach a human. Available 9am–8pm PT, every day.

Already a resident?

For maintenance, payment, or roommate questions, file a service request for the fastest routing.

Visit us in Vancouver

By appointment only — please email us first. We'll send the address and a parking note.

Send us a note

Fill in a few details and we'll reply by email, usually within a business day.

Asking about Clear

Vancouver HQ

By appointment only.
Email [email protected] to schedule.

Hours

Monday–Friday 9am–6pm PT
Weekends 10am–4pm PT (WhatsApp only)

Languages

We speak English, Spanish, Portuguese, French and Mandarin in-house — and have access to translators for everything else.