Vanmates Privacy Policy

Last updated: May 24, 2021

At VANMATES Canada, Affiliates and Subsidiaries, we are committed to protecting your privacy and data protection rights. This Privacy & Cookies Policy(“Policy”) outlines the basis by which any personal data we collect from you will be processed by us.
This Policy governs any data you provide to us directly, through your agent/broker, property search websites, contact information we obtained from our tenants, friends or business partners of potentially interested parties, or data you make available to us while using the (the “Site”). The Site is owned by Vanmates Limited. We may update this Policy from time to time so please check this page regularly as your continued use of the Site signifies your acceptance of any changes.

Vanmates Ltd (company number)

Address: 901-207 West Hastings Street, Vancouver, BC V6B 2N7

Contact inquiries:

If you reject the terms of this privacy policy or choose not to give us your personal data If you do not agree to your personal data being used in accordance with this privacy policy, please do not submit your personal data to us through the Site or any other means.

You can choose not to give us personal information. If you choose not to give us personal information, it may mean that we cannot fulfill any contract we may have with you.

Why we use your information and the legal basis for it.

Data Protection law says we must have a reason to use your data. This could be to fulfill a contract we have with you, when we have a legal duty to do so, where it is in our ‘legitimate interest’ or where you give us your consent.

To fulfill a lease contract, for example, if you are a tenant, we will process your data to fulfill that contract.

For a legitimate interest, for example, we may send you emails regarding Node updates and invite you to events. You can unsubscribe from these emails at any time.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. If you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below, please contact us at

Privacy Policy for Vanmates App

Vanmates is dedicated to protecting the privacy of our users in compliance with the privacy laws of Canada. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of personal information in the Vanmates App.

Information Collection and Use

We collect various types of information for providing and improving our service:

1. Personal Data:

Names: For personalizing user experience with welcome messages.
Email Address (Gmail): For account registration, authentication, and communication.
Phone Number: For account verification and essential notifications.

2. Location Data:

Location data is used to:
Show booked housing locations in relation to the user’s current position.
Provide navigation to housing sites.
This data is collected with your explicit consent and only when the app is in use


Consent is obtained before or at the time of collecting personal information. Users have the right to withdraw consent at any time.

Use of Data

Vanmates uses the collected data for:
Service provision and maintenance.
Notification of service changes.
Participation in interactive features.
Customer support.
Service improvement analytics.
Usage monitoring.
Technical issue prevention and resolution.

Transfer of Data

Personal information may be processed outside of Canada. We ensure that such information is protected to a standard compliant with Canadian privacy laws.

Legal Compliance

Protection of Vanmates’ rights or property.
Prevention of service-related wrongdoing.
Ensuring the personal safety of users or the public. Legal liability protection.

Security of Data

We implement measures to ensure the security of your personal information but acknowledge that no electronic storage or internet transmission is entirely secure.

Access, Correction, and Accountability
Users have the right to access and request correction of their personal information. We are accountable for all personal information in our custody, including information transferred to third parties for processing.

Changes to This Privacy Policy

We may update our Privacy Policy and will notify users of any changes.

Contact Us

For any questions about this Privacy Policy, please contact us at

To register you as a new customer/tenant (a) Identity (b) Contact Performance of a contract with you
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganization or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our products/services, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about matters that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our products/services and grow our business) or Consent