Need a Refund? We’re here to help!

Refund Policy and Requests

Step-by-Step Refund Request Process

You can easily request a refund by following the steps mentioned below.

fill refund form


Pay rent

To initiate your refund request, please fill out our online refund request form. Provide accurate information & attach supporting documents to ensure a smooth processing.
review refund


Review & communication

After submission, you will receive an email confirmation. Our dedicated team will then review your request and may reach out to you for further information or clarification if needed.
initiate refund

Refund initiation

Our team strives to process refund requests promptly. However, please note that the processing time may vary depending on the complexity of the request and other factors.

Frequently Asked Questions

What is the refund condition?

If you give a proper Move-Out notice (at least 1 month in advance) your Security Deposit will be returned on the 15th of the next month after your Check-Out, through the same method it was paid originally. Please make sure to leave your home in the same condition it was in before your tenancy. This will ensure you receive your damage deposit back.

1. Fill out the check-out form 30 days before leaving the room:Vanmates form

2. Check out date must be the last day of the month and 30 days before leaving the room. Vanmates cannot validate the notice of termination if the termination was not issued in accordance with the instructions given.

What is a fixed contract?

If your contract is fixed, the check-out date is the date set down in numeral 1.2 of the contract. If you want to extend your stay with Vanmates, you must notify the sales agent 30 days before the checkout date.

What is damage deposit discounts?

Vanmates will deduct a $75 moving/cleaning and may deduct from the deposit: outstanding rent and utility payments, damage to the house or room, fines, extra days of stay, and/or additional cleaning.

Extension agreement in the same room

If your contract is fixed or regular, you must notify your sales agent 30 days before checkout, and the deposit will be retained for the new contract (we do not guarantee that the room is available).

Extension agreement in another room
If your contract is open or fixed, you must notify your sales agent 30 days before checkout. The sales agent could request to increase or reduce the value of your deposit.

Need Further Assistance?

Can’t find the answer you are looking for? Please don’t hesitate to reach out to our customer support team.