Due to recent events, we're reaching out to all current clients to discuss COVID-19. Health and safety are of the utmost importance to us, and to you. In order to best control and prevent the virus from spreading, we're asking all Guests to use the following guidelines during the outbreak.
The health, safety and well being of our customers, staff and community remains our top priority. We have decided to close our Vancouver office until further notice. We will, however, continue to work remotely for any assistance you might requiere. If any concerns, you can contact us at firstname.lastname@example.org or 604.428.8262 (M-F 9:30AM-5:30PM)
source: Google blog.
We have encouraged all the residents to use the following:
All Vanmates Events have been cancelled until further notice.
If you are displaying any of these symptoms, please contact 1-888-COVID19 or text at 1-888-268-4319. More information at http://www.bccdc.ca/.
Our current refund policy still stands. Flexible refunds and rent credits will be considered to clients that have paid and need to postpone their travel due to current restrictions.
In the unfortunate scenario of contracting the virus, please notify us as soon as possible to let your other fellow mates know. Based on demand, we might have alternative self-accommodation where you can self-isolate. Feel free to email or call us right away.